11/25/2023 0 Comments 707 brass lantern placeIn the unlikely event that your goods do not arrive when expected please contact our sales team quoting your order number, as this will help us track down your order quickly. We will make every effort to inform you if your order will be split in this way. If you have ordered a number of products it is possible that some of the items may be delivered separately and possibly from different locations. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. You will be given the opportunity to provide additional delivery instructions during the checkout process. Delivery charges will be added to your order during the checkout process. For Channel Islands, the delivery charge is £17.50 for orders of any value. We are happy to ship to the Scottish Highlands and non-mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles) and delivery is charged at a flat rate of £14.00 for orders of any value. Orders under £50.00 to most UK mainland addresses are charged at a flat rate of £4.80. Delivery to most of UK MAINLAND is FREE OF CHARGE for orders over £50.00. When your order is ready to be dispatched we will send a further email advising you when to expect your items. If you are having a bespoke light fitting custom made especially for you, delivery times will have been explain ed to you by our staff. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website. All our products are supplied subject to availability if, at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. Please be aware that we do not deliver to shipping agents for onward transmission.Įvery effort is made to deliver your goods as quickly as possible and we show an expected delivery date next to each product on our website. We regret that we can only deliver to addresses with a UK postcode (includes Northern Ireland, Scottish Highlands and Islands and Channel Islands). The rate may change but is currently 20% for orders made from the UK. VAT Value Added Tax is included in your checkout total. If you do not receive this email please let us know. Once you have placed an order on our website you will receive an automatic acknowledgement. If you wish to cancel an order before delivery has been arranged, please inform us in writing as soon as possible from the same email address used to place the order. These codes are non-transferable and you must ensure you are eligible to use the code. If you have been given a promotional discount code you will be able to enter this during the checkout process. If an order is refused any money paid will be refunded by the original method of payment. We reserve the right to refuse any order for any reason. Sage Pay is a leading internet payment processing company and transactions are 100% secure.Īll online payments are subject to a fraud security check prior to any order being accepted. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. You are required to make payment for the whole amount of your order (including any delivery charges if applicable) at the time your order is placed. Payments can be made by BACS transfer by request. You can pay for products using most major debit cards or credit cards, from a PayPal account or by redeeming one of our gift vouchers. All payments must be in British Pounds Sterling. Our shopping pages will guide you through the steps you need to take to place an order with us.
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